Cookie Policy & Data Sharing
Last Updated: December 26, 2025
1. Introduction
At LetzSecure ("we", "us", or "our"), we believe in being transparent about how we collect and use data. This policy provides detailed information about how and when we use cookies on our website and dashboard, and lists the third-party service providers (sub-processors) with whom we share data to deliver our Service.
2. What are cookies?
Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They allow the website to recognize your device and store some information about your preferences or past actions.
We use cookies to:
- Make our Service work (e.g., keeping you logged in).
- Process payments securely.
- Collect feedback and improve our features.
3. Third-party data sharing (Sub-processors)
To provide the LetzSecure Service, we engage trusted third-party service providers ("Sub-processors"). We may share limited Customer Data with these providers solely for the purposes listed below. All providers have been vetted for security and GDPR compliance.
A. Dashboard & Service Delivery (Authenticated Users)
The following third parties receive data when you use the LetzSecure application/dashboard:
| Provider | Purpose | Data Shared | Location |
|---|---|---|---|
| Mailgun | Email Delivery Infrastructure. Used to send simulation emails, training notifications, and password resets. | Email Addresses of Authorized Users; Email metadata (opens, clicks). | European Union |
| Featurebase | Feedback & Roadmap. Used to collect user feedback, feature requests, and display our changelog within the dashboard. | User ID / Email (for authentication), Feedback content submitted by the user. | European Union (Mainly Germany) |
| Stripe | Payment Processing. Used to handle subscriptions, invoicing, and tax calculation. | Company Details (Name, Address, VAT ID); Billing Contact Email; Payment Method (Tokenized). Note: We do not store credit card numbers directly. | USA / Global |
B. Public Website (Visitors)
When you visit our public marketing site (letzsecure.com) before logging in:
| Provider | Purpose | Data Shared |
|---|---|---|
| Featurebase | Changelog & Help Center. Displays public updates and help articles. | Anonymous usage data; Cookies for session management if interacting with the widget. |
4. Cookies we use
We categorize our cookies into "Strictly Necessary" (essential for the app to work) and "Functional" (enhances experience).
4.1 Strictly Necessary Cookies
These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the dashboard. You cannot opt-out of these.
- Session Cookies (LetzSecure): Used to maintain your login state as you navigate the dashboard.
- Stripe: Used for fraud detection and to securely process payments during checkout.
- Load Balancing: Used to distribute traffic across our servers (Finland/Germany) for performance.
4.2 Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced features.
- Featurebase: Used to identify you when you submit feedback or vote on a roadmap item so you don't have to log in twice. If you block these, you may not be able to submit feedback directly via the widget.
5. International data transfers
Most of our data processing occurs within the European Union (EU). However, our payment processor, Stripe, may process data in the United States or globally.
We ensure your data is protected during these transfers by relying on the EU-US Data Privacy Framework (DPF) or valid Standard Contractual Clauses (SCCs). This ensures that your data receives a level of protection essentially equivalent to that guaranteed within the EU.
6. Managing cookies
You have the right to decide whether to accept or reject cookies.
Browser controls
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas (like feedback) may be restricted.
Cookie banner
When you first visit our site, you are presented with a cookie banner allowing you to accept or manage your preferences.
7. Contact us
If you have any questions about our use of cookies or third-party providers, please contact us at:
Email: [email protected]
If something feels unclear, email us at [email protected].